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Shipping and Delivery
We offer standard shipping within Australia at a rate of $12.95 for Metro & Regional and $16.95 for Remote, as defined by our delivery partner Australia Post, on most items with the exception of most Furniture, some Rugs and larger homewares pieces which have an oversized delivery rate per item of $20 - $180. Free shipping promotions do not apply to oversized delivery items.
At this stage we only deliver within Australia and are unable to deliver to Drop Boxes or PO Boxes. We do not offer Express Post.
We strive for orders placed before 9am (AEDT) Monday to Friday, to be dispatched the same day. Orders placed after 9am (AEDT) should be dispatched by the next working day. You will receive a shipping confirmation email as soon as your order leaves the warehouse.
Our team work hard to ensure orders are sent out as soon as possible, however please allow for delays of 2-4 business days for your order to be processed and dispatched during promotions, warehouse sales, public holidays and over holiday periods. Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excepted).
Please note that new contactless delivery measures have been put in place by our delivery partners.
Please note any unclaimed orders that are returned to us due to the parcel(s) not being collected at an Australia Post Depot or if the wrong delivery address has been provided, incur a redelivery fee of $12.95 or the appropriate oversized delivery charge.
DELIVERY TIMES
Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control. We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.
TRACKING YOUR ORDER
Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details. Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse.
If you believe your order has been delayed or you have not received your tracking details within 48hours, please contact our Customer Care team via our Contact Us page so we can lodge an enquiry for you.
Please be aware we are not liable for any lost or stolen packages, once your order has been delivered to the given address.
INCORRECT ADDRESS
If there is an error with your address, please contact us through our Contact Us page and we will endeavor to amend it. However due the fast processing times of our warehouse this is not guaranteed. We do not accept any liability for incorrect addresses. To avoid disappointment, please make sure you check your delivery address carefully.
INCOMPLETE ORDER
There may be rare instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, the remainder of your order will be dispatched and a refund will be processed on your behalf. Orders are subject to availability and GIGI&TOM reserves the right to cancel any order, for any reason, including due to unavailability.