GENERAL PRODUCT & TROUBLESHOOTING

General Product & Troubleshooting

Do you offer discounts and promotions?

Yes! Sign up to our e-newsletter & SMS to receive a 20% off discount code and VIP special offers first.

Can I cancel or change my order once I've placed it?

Unfortunately, we can't edit, change or cancel orders once placed. Please contact our customer service team at gigiandtom@haeven.com.au and we will do our best to help you.

I entered the wrong address at checkout, what should I do?

We are not always able to change your details once your order is placed, as we endeavour to pack and post orders daily however, please contact our customer service team at gigiandtom@haeven.com.au and we will do our best to help you. We are not responsible for re-shipping costs if the package has been dispatched prior to us attempting to change your address. If your package has been shipped you can re-direct your parcel with Australia Post via the tracking email sent to you.

I have not received my order confirmation, what should I do?

Order confirmations are sent via SMS or email immediately after placing your order, depending on the details you have provided. 

If you have provided your email and you can’t see your order confirmation, please check your junk mailbox.

My promo code doesn't work or I haven't received it

Promo codes can only be used once & cannot be combined with any other offer or promotion.

Our 10% off Welcome Code is not applicable to Sale product.

If you haven’t received your Welcome Code email, please check your junk mailbox. If the email is not in your junk mailbox this is commonly because you have subscribed at an earlier date, so you need to search your inbox. The Welcome Code will expire after 6 months.

If you still can't locate your Code contact us gigiandtom@haeven.com.au and we will provide you with your unique code. 

Will you restock sold out products?

Sign up on the product page of the item you are interested in to be notified of a restock. If we remove the product from site it won't be restocked. 

Do you give back?

Yes, we believe that together we can make a difference.  We donate $1 from every sale to a life changing project via I=CHANGE

Our current charity partners are Feed Aussies in Crisis, Restore the Land and Keep Girls in School.

For more information visit https://gigiandtom.com.au/pages/i-change

Can I split shipment for partial pre-orders?

If you have ordered a pre-order item and an item that is in-stock your order will only ship when your pre-order item arrives, unless you Contact Us to pay for split shipment. This means that we can ship your in-stock items immediately in one order and your pre-order items when they arrive.