GENERAL PRODUCT & TROUBLESHOOTING

General Product & Troubleshooting

Can I cancel or change my order once I've placed it?

Unfortunately, we can't edit, change or cancel orders once placed. 

I entered the wrong address at checkout, what should I do?

We are not always able to change your details once your order is placed, as we endeavour to pack and post orders daily however, please contact our customer service team at gigiandtom@haeven.com.au and we will do our best to help you. We are not responsible for re-shipping costs if the package has been dispatched prior to us attempting to change your address. If your package has been shipped you can re-direct your parcel with Australia Post via the tracking email sent to you.

Bad things can sometimes happen to good parcels. Regrettably, many delivery services tend to absolve themselves of responsibility in such instances or complicate the process of retrieval or replacement. We understand the frustration and disappointment that can result, which is why we offer an optional Shipping Protection service. Our aim is to offer you added reassurance and a swift resolution should the unexpected occur. This option is available on all standard goods (excludes Bulky Goods) and will appear as an option at checkout.

I have not received my order confirmation, what should I do?

Order confirmations are sent via SMS or email immediately after placing your order, depending on the details you have provided. 

If you have provided your email and you can’t see your order confirmation, please check your junk mailbox/other email address inboxes you might have.

My promo code doesn't work or I haven't received it

Promo codes can only be used once & cannot be combined with any other offer or promotion.

Our 20% off Welcome Code is not applicable to Sale product, so you cannot use it during our Closing Down Sale.