Shipping and Delivery

We offer standard shipping within Australia at check-out at a rate of $9.95 on most items with the exception of most furniture, some rugs and larger homewares pieces which have oversized delivery rate per item of $10 - $80.

At this stage we only deliver to within Australia and are unable to deliver to Drop Boxes or PO Boxes.

Free shipping promotions do not apply to oversized delivery items which include most furniture, some rugs and larger homewares pieces.

We strive for orders placed before 9am (AEDT) Monday to Friday, to be dispatched the same day. Orders placed after 9am (AEDT) should be dispatched by the next working day. You will receive a shipping confirmation email as soon as your order leaves the warehouse.

Our team work hard to ensure orders are sent out as soon as possible, however please allow for delays of 2-4 business days for your order to be processed and dispatched during promotions, warehouse sales, public holidays and over holiday periods. Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excepted).

Please note that new contactless delivery measures have been put in place by our delivery partners.

DELIVERY TIMES

Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control. We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.

TRACKING YOUR ORDER

Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details.

Please note it can take up to 24 hours for the tracking details to reach your inbox, once it has left our warehouse.

If you believe your order has been delayed or you have not received your tracking details within 48hours, please contact our Customer Care team via our Contact Us page so we can lodge an enquiry for you.

INCORRECT ADDRESS

If there is an error with your address, please contact us through our Contact Us page and we will endeavour to amend it. However due the fast processing times of our online warehouse this is not guaranteed.

We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.

INCOMPLETE ORDER

There may be rare instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, the remainder of your order will still be dispatched.

A member of our team will be in touch, to either source the missing item from one of our supply partners or in the event that the item cannot be located or is sold out a refund will be processed on your behalf.

Orders are subject to availability and Gigi&Tom reserves the right to cancel any order, for any reason, including due to unavailability.