RETURNS

Returns

My product has arrived damaged

Please contact us as soon as you receive your order by contacting us at gigiandtom@haeven.com.au with images of the damage, your order number and the email you used to make the purchase.

Do you accept change of mind returns?

We may offer you a refund on full price products within 30 days of you receiving your order, provided the products are returned to us in accordance with our terms and conditions. The items must be returned in their original, unwashed, and unused condition with all packaging & tags still attached. Sale items (including items purchased during our annual Black Friday Sale) are not eligible for change of mind returns.

If your items meet our terms & conditions, we will provide you with a pre-paid Returns Slip. Please note a flat fee of $12.95 for Metro & Regional or $16.95 for Remote, or the relevant Oversize Delivery Rate will be deducted from your refund to cover the cost of return shipping for change of mind returns.

Can I exchange an item on my order?

We do not offer exchanges. If you would like to exchange a product, please return the original item, and place a new order.

We may offer you a refund within 30 days of you receiving your order, provided the products are returned to us in accordance with our terms and conditions. The items must be returned in their original, unwashed, and unused condition with all packaging & tags still attached.

If your items meet our terms & conditions, we will provide you with a pre-paid Returns Slip. Please note a flat fee of $12.95 or the relevant oversize/remote delivery rate will be deducted from your refund to cover the cost of return shipping for change of mind returns.

If you wish to enquire about a change of mind return, please contact the team via email at gigiandtom@haeven.com.au with details of your order number and the email you used to make the purchase.

Please do not ship back any items before you contact our customer service team.


If you wish to enquire about a change of mind return, please contact the team via email at gigiandtom@haeven.com.au with details of your order number and the email you used to make the purchase. Please do not ship back any items before you contact our customer service team.

Do you offer returns on sale product?

We do not accept returns for change of mind on any sale items.