Depending on the size of your order it may be dispatched in multiple parcels that Australia Post may deliver at different times. If you have not received your complete order, please check your tracking details by entering your consignment number at https://auspost.com.au/mypost/track/#/search before contacting us.
Australia Post may experience delays that are outside of our control. If your parcel is lost by Australia Post we can submit an enquiry for you & we will do our best to compensate you.
If your parcel is delivered and then stolen, unfortunately we cannot take responsibility for this, as we have completed your purchase & delivery to your provided address.
We are not responsible for re-shipping if your order is returned to our Warehouse due to you providing an incorrect or incomplete address or failure to accept or collect delivered packages.
Do you offer express post?
At this stage we do not offer express post.
Do you ship internationally?
At this stage we do not ship outside of Australia.
Unclaimed Packages
Please note any unclaimed orders that are returned back to us due to the parcel(s) not being picked up at an Australia Post Depot or if the wrong delivery address is provided, a redelivery fee of $12.95 or the appropriate oversized or remote delivery charge will be incurred by the customer.