Shipping Information

I placed an order, when will my package arrive?

Our team work hard to ensure orders are sent out as soon as possible, however please allow for delays of 2-5 business days for your order to be processed and dispatched during promotions, public holidays and over holiday periods. Deliveries are made Monday to Friday, between 9am and 6pm (Public holidays excluded).

How can I track my order?

Once your order has left our warehouse, you will receive an SMS or email with your tracking details. Please note it can take up to 24 hours for the tracking details to reach your inbox.

You can track your order by entering your consignment number at

I have only received part of my order

Depending on the size of your order it may be dispatched in multiple parcels that Australia Post may deliver at different times. If you have not received your complete order, please check your tracking details by entering your consignment number at before contacting us.

My order is delayed, lost, or stolen

Australia Post may experience delays that are outside of our control. If your parcel is lost by Australia Post we can submit an enquiry for you & we will do our best to compensate you.

If your parcel is delivered and then stolen, unfortunately we cannot take responsibility for this, as we have completed your purchase & delivery to your provided address.

We are not responsible for re-shipping if your order is returned to our Warehouse due to you providing an incorrect or incomplete address or failure to accept or collect delivered packages.

Do you offer express post?

At this stage we do not offer express post.

Do you ship internationally?

At this stage we do not ship outside of Australia.

Unclaimed Packages

Please note any unclaimed orders that are returned back to us due to the parcel(s) not being picked up at an Australia Post Depot or if the wrong delivery address is provided, a redelivery fee of $12.95 or the appropriate oversized or remote delivery charge will be incurred by the customer.